Frequently Asked Questions
Sign Up & Create Care Zone
Please read the following frequently asked questions.
As imthinkingofyou.com.au is a new website, it is important that you have a good understanding of its features to receive its benefits.
Terms and Conditions can be found here!
- What is a “Care Zone”?
- What is a “Care Guide”?
- What is a “Carer”?
- What is a “Visitor”?
- What tools are in the “Care Zone”?
- How can I gain access to a Care Zone?
- Care Guide responsibilities
- Carer responsibilities
- Is the site free to use?
- Is the Care Zone secure?
- Can I create a Care Zone if I am hearing and visually impaired?
- Can there be more than one Care Zone created for the same person?
- Can I print off the messages on the private Care Zone to take to the Person in Need?
- How long can I keep my Care Zone?
- How can other Carers access a Care Zone?
- Can I stop someone from viewing the Care Zone once they have registered their details?
- As a Care Guide can I edit information that is submitted on the Care Zone page I have set up?
- What should I write to describe what has happened to the “Person in Need”?
- What is a “Critical Update”?
- Can I reply to an SMS Critical Update?
- Can I unsubscribe to receiving SMS Critical Updates?
- Can I send a Critical Update if I don’t have a mobile phone?
- Do I need a computer to receive Critical Updates?
- What do I need to do if I am registered for Critical Updates and I change my mobile phone number?
- How do I set up a donation fund for a Person in Need?
- How can I offer practical help?
A Care Zone is a personalised webpage specifically created for a “Person in Need”.
It is a place where friends and family post information and organise support which saves time and reduces stress.
The Care Zone is a secure, password-protected online environment where all interaction takes place using the
various tools and functions of the website. Search engines (eg Yahoo and Google) cannot access Care Zones.
Read on to learn about the people who use a Care Zone.
There are 3 types of users on the website. They are Care Guides, Carers and Visitors
If you want to help people in need, are interested in helping people to recover from a trauma both
emotionally and physically, you have all the attributes to be a “Care Guide”.
A Care Guide is a person who is referred to as the “designated contact person”.
This person could be a relative or close friend of the person in need.
They should be the person who receives information from hospital staff or others (ie social workers,
chaplain, police or Government agencies). A Care Guide may also be a member of a club/organisation, school teacher, etc.
A Care Guide can invite “Carers” to a “Care Zone” and send out “Critical Updates” to keep other “Carers” informed.
A “Carer” is a person who has been invited via email to a “Care Zone” for the purpose of providing
support to the Person in Need. Carers need to register their details before being granted access.
They can complete jobs/tasks and leave comments of support which save time and reduce stress.
They can also help spread the word to others about the person in need and invite other Carers to the
Care Zone via forwarding their invitation email. A Care Guide oversees the activities of the Carers and
ensures any disruptive behaviour is controlled. Carers will be the receivers of “SMS Critical Updates”
whenever a Care Guide sends one.
A “Visitor” is a user of the website who has not registered as a Care Guide or Carer.
They have limited access to the website and cannot interact, access or view any Care Zones.
Visitors can view the “Public Zone” and the website’s home page content only.
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5.1) Give me an update! – Allows Carers to subscribe to SMS “Critical Updates”
regarding the situation of the person in need. Critical Updates are sent by the Care Guide.
A Critical Update is a unique feature of this site. Carers can elect to receive these informative messages
about the person they are caring for. These messages are sent on an “as required basis” to a Carer’s mobile phone.
There could be any number of Carers receiving a particular Critical Update.
Some big Care Zones may have 100+ Carers participating in a Zone and who have subscribed to the Critical Update service.
A Care Guide is the only person able to send out a Critical Update.
The Carer receiving the update is charged $1.50 inc GST per message.
The Carer can reply to this update and their reply is posted on the Care Zone under the “What have people said?” section.
A reply costs 25¢ inc GST.
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5.2) What can I do? – Care Guides and Carers can suggest jobs to help the
person in need. Items can be added and modified by any Care Guide or Carer.
Care Guides and Carers can assign jobs to themselves. Once the job is done, the status can be changed
to “completed”. This is a very helpful tool on the website. It provides practical ways for Carers to help.
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5.3) Care Planner – An interactive calendar that allows important events
to be entered and viewed by Care Guides and Carers. Here you will help organise a gathering or visit and
enter a birthday or appointment. The importance of the event can be specified and easily viewed.
Any event can be entered on the Care Planner.
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5.4) What have people said? – Comments about how Care Guides and Carers are
feeling in regard to the situation can be placed here. This allows interaction and discussions to take place.
Critical Updates that have been sent to mobile phones can also be viewed here. Carers and Care Guides will
regularly view this area to see what people have said. Items that have been placed on the “What can I do?”
list and the “Care Planner” can be discussed in this area. These comments can be viewed, printed and given
to the Person in Need, allowing them to see the great network of support that exists.
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5.5) Make a donation – A Care Guide has the option to setup a bopo debit card
by clicking on the “receive donation$” button and following the instructions.
bopo is Australia's first general purpose Prepaid Visa Card. It offers all the convenience of a Visa card,
but because it's prepaid, you can only spend the money you put onto it!
This is not a service governed by the imthinkingofyou.com.au website.
Terms and conditions for bobo are available on the bopo.com.au website.
To gain access to a Care Zone you must be invited by a Care Guide via email.
There is a link provided in this email that takes you directly to that Care Zone.
You will choose a username and password so you can enter the site.
Your role is a very important one. Carers will rely on the Care Guide to keep them informed as the situation changes.
You can invite other people to become Carers to grow the network of support.
You will be in charge of overseeing the Care Zone in general.
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It is your responsibility to obtain permission from the Person in Need prior to creating a Care Zone in their name.
If you are in any doubt whatsoever do not create a Care Zone. You may be asked to produce evidence of permission.
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You are responsible for the accuracy of any content that is posted on the Care Zone and you are required to
remove and or moderate any content (including photographs) that are offensive, vulgar, racist, threatening or in
any other way inappropriate or illegal under any State or Federal laws of Australia.
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You are responsible for the security of your account and any acts contrary to our terms and conditions carried
out by any user who may use your account with or without your permission. If your account password is compromised
it is your responsibility to change your password in the “my settings” section of the website.
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It is your responsibility to confirm the identity of any Carer on the site that you have not permitted.
You can ban their access to the Care Zone you have created.
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If you set up a donation card with bopo you must agree to the terms and conditions on the bopo www.bopo.com.au website.
imthinkingofyou.com.au is not in any way responsible for services provided by bopo.
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You are responsible for any remarks and comments that you post on the site. Comments that are offensive,
vulgar, racist, threatening or in any other way inappropriate or illegal under any State or Federal laws of
Australia may be removed by the Care Guide assigned to the Care Zone where such remarks or comments were made.
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You must conduct yourself in a responsible manner considering the rights of other website users and remembering
that this site’s prime function is to provide support for people in need.
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You must seek permission from the appropriate Care Guide to invite a new Carer to a Care Zone if the Care Guide
has advised that invitations are not permitted. You must respect the privacy of others. If in doubt, seek permission first.
The optional SMS critical update service does have fees associated with it and these costs are outlined in the terms and
conditions. The remainder of the site is completely free to use.
The Care Zone is a secure, password-protected online environment where all interaction takes place using various tools
and functions of the website. Search engines (eg Yahoo and Google) cannot access Care Zones.
Yes you can. The imthinkingofyou website has been designed for optimum viewing with screen reader programmes. Future video files will have subtitles availble.
Yes, there is no limit to the Care Zones that can be established for one person.
Each Care Zone will have its own private account password. Examples of where multiple Care Zones could be
created are: for children who have school friends or a teacher who has created a Care Zone and for the child’s
parents who may have also created one.
Fragmented families can set up multiple Care Zones as can sporting clubs, service clubs or any other organisations
who wish to keep their members informed about a Person in Need.
Yes you can. You can then show the Person in Need the messages from the many Carers who are offering practical and emotional support.
You may keep your Care Zone for as long as you wish.
You may like to use it for organising an event, reunion, family celebration or any activity that requires
communication between others. Or it can simply store special memories and the messages of love and support.
You can only access a Care Zone by being given the link via email or SMS.
This can be provided to you by the Care Guide or someone who knows of your association to the Person in
Need and can forward you the link.
Yes, if you are the Care Guide you can block access to that person.
They will not be able to log into that Care Zone until you unblock them. You can also delete them from the Care Zone permanently.
Yes you can. As the Care Guide you have assigned yourself to keeping the page updated with accurate and
credible information. Care Guides can delete any offending material. Information can be updated as often
as you like and carers will appreciate the news.
It is important that you enter accurate information as this information will be viewed by Carers when they
visit the private Care Zone for that person. Be willing to update this information as circumstances change.
Be considerate of the information you write and respectful of the person you are helping.
A “Critical Update” allows Carers to subscribe to SMS “Critical Updates” regarding the situation of the person in need.
Critical Updates are sent by the Care Guide. A Critical Update is a unique feature of this site.
Carers can elect to receive these informative messages about the person they are caring for.
These messages are sent on an “as required basis” to a Carer’s mobile phone.
There could be any number of Carers receiving a particular Critical Update. Some big Care Zones may have 100+ Carers
participating in a Zone and who have subscribed to the Critical Update service.
A Care Guide is the only person able to send out a Critical Update. The Carer receiving the update is charged $1.50
inc GST per message. The Carer can reply to this update and their reply is posted on the Care Zone under the
“What have people said?” section. A reply costs 25¢ inc GST.
Yes you can. Your reply will be posted on the “what have people said?” section of the Care Zone.
This can be viewed by other Carers in this Care Zone.
Yes you can unsubscribe at any time by replying to a Critical Update with the word “stop”.
You can also unsubscribe via the Care Zone by navigating to the “my settings” section.
Yes you can! Care Guides can send Critical Updates from the website as well as their mobile phone.
Send them online by using the “send critical update” section in the Care Zone.
No you don’t. If you have a mobile phone, you can have someone you trust register you and your mobile
phone number on the website to receive Critical Updates. That way you can be kept informed 24/7.
You must “Unsubscribe” from your existing number from Critical Updates and then click “Keep me updated”
and use your new mobile number.
As a Care Guide you can click on the “make a donation” button and follow the prompts to establish a fund
for a Person in Need. This function is provided by www.bopo.com.au
The “What can I do?” section allows you to assign yourself a task or job.
By clicking on the “add task” button you can list a task that will help the Person in Need.
Each time a task is completed, the Person in Need reaps the benefits and so do you as the Carer…
My Settings
Please read the following frequently asked questions.
As imthinkingofyou.com.au is a new website, it is important that you have a good understanding
of its features to receive its benefits.
- Can I start up a Care Zone page if I don’t have a mobile phone?
- Do I need a computer to receive Critical Updates?
- What do I need to do if I am registered for Critical Updates and I change my mobile phone number?
- What do I do if I change my email address?
- What if I want to change my password?
- Will I be disadvantaged by having a “dial up” connection?
- Can I access a Care Zone from any computer?
- Are mobile phone numbers or email addresses given to other organisations?
- Can Carers who live or work in other countries receive SMS updates?
- Can I use the imthinkingofyou website to organise a fundraiser for a Person in Need?
Yes you can. You are able to keep your carers informed through the website and send Critical Updates also.
No you don’t. If you have a mobile phone, you can have someone you trust register your mobile phone number
on the website to receive Critical Updates. That way you can be kept informed 24/7.
You must “Unsubscribe” from your existing number from Critical Updates and then click “Keep me updated”
and use your new mobile number.
If you change your email address at work or home, make sure you update your new details by clicking on “my settings”.
You can change your password by clicking on “my settings”
No, the website build has been developed to meet the requirements of dial up and broad band users.
Yes, just go to the www.imthinkingofyou.com.au website, enter your user name and password and login.
No, As per our Privacy Policy we do not supply or disclose any personal information that is entered on the website.
No they can’t but they can view all the updates by visiting the Care Zone of the Person in Need on the website.
Yes you can. You can create a Care Zone for the Person in Need and use the Care Planner and
tasks/job section to organise the event. You can keep them informed and have them assign themselves to
tasks to assist in the fundraising event.